Frequently Asked Questions or FAQs

We love to hear from our members, so please do call if you have questions or would like us to help. Below are answers to common questions and there is a link to our knowledgebase footer section.

I’m Fundraising for a Cause – Can I Make a Donation Request?

Individuals Fundraising for Non Profits, Schools, Sports Team, Causes:     If you are fundraising for a nonprofit or other cause, please read this FAQ. Many consumer facing businesses using GivingTrax will accept donation requests from their customers or others fundraising on behalf of a nonprofit, school, sports team, or cause.   Follow these steps to

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How are donations processed?

Donations by credit card are processed using Stripe payment processing. Stripe is highly regarded and used by many large service organizations and online retailers, including Rackspace, HubSpot, and Shopify, to name a few. More companies using Stripe can be found on their website. Donations made to organizations that have created their stripe account through the

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How can I pay for my donation?

Donations can be made using Visa, MasterCard and American Express credit cards and by check or EFT. Business Members may continue to pay by check, gift card, gift certificate, or current method in use directly to the recipient organization.

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How do I know that my donation is secure?

GivingTrax uses industry-leading Secure Sockets Layer (SSL) technology to keep your personal information as secure as possible. We help to protect your information by working with partners that provide a secure and safe environment for credit card processing, such as Stripe.

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How Does GivingTrax protect my privacy?

GivingTrax respects and protects your privacy.   We will never sell, trade or rent your personal information to other individuals or companies. The information that you provide is used only to complete your donation. Your name and contact information will be provided to recipient organization. If you do not wish share your name and contact

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Is my donation tax deductible?

GivingTrax supports both charitable donations and crowdsourcing fundraising. The 501(c)3 status of each entity is noted. GivingTrax vets nonprofit charities using the IRS database and requires the nonprofit member to attach their IRS Form W-9 and links to their tax returns. Nonprofits who are valid 501(c)3 are noted with a green checkmark. Your donation to

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Are there costs to making a donation through this site?

Business Members pay a subscription fee to use this Service. There is no additional fee to make donations through GivingTrax by check, gift certificate, gift card or in-kind product or service. For credit card transactions and EFT, your donation is processed by Stripe.  Stripe currently assesses a fee of 2.9% + $.30 per transaction, one

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When will a charity receive my donation?

Recipient organizations that have created their Stripe account through the GivingTrax – Stripe API will generally receive your contribution in two days.  Organizations that have not set up their account will receive weekly disbursements from GivingTrax Donation Processing.

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How do recurring donations work on this site?

If you opt to keep your credit card on file, you authorize our processing partner Stripe to charge your credit card on a predetermined schedule (monthly, quarterly or annually) to process a recurring donation to your selected charity or organization.  

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