Frequently Asked Questions or FAQs
We love to hear from our members, so please do call if you have questions or would like us to help. Below are answers to common questions and there is a link to our knowledgebase footer section.
No. GivingTrax offers a 30-day trial in the Starter Edition. You may try GivingTrax for up to 30 days without entering a credit card. Email us to activate your trial account.
Individuals Fundraising for Non Profits, Schools, Sports Team, Causes: If you are fundraising for a nonprofit or other cause, please read this FAQ. Many consumer facing businesses using GivingTrax will accept donation requests from their customers or others fundraising on behalf of a nonprofit, school, sports team, or cause. Follow these steps to
Donations by credit card are processed using Stripe payment processing. Stripe is highly regarded and used by many large service organizations and online retailers, including Rackspace, HubSpot, and Shopify, to name a few. More companies using Stripe can be found on their website. Donations made to organizations that have created their stripe account through the
GivingTrax uses industry-leading Secure Sockets Layer (SSL) technology to keep your personal information as secure as possible. We help to protect your information by working with partners that provide a secure and safe environment for credit card processing, such as Stripe.
GivingTrax respects and protects your privacy. We will never sell, trade or rent your personal information to other individuals or companies. The information that you provide is used only to complete your donation. Your name and contact information will be provided to recipient organization. If you do not wish share your name and contact
GivingTrax supports both charitable donations and crowdsourcing fundraising. The 501(c)3 status of each entity is noted. GivingTrax vets nonprofit charities using the IRS database and requires the nonprofit member to attach their IRS Form W-9 and links to their tax returns. Nonprofits who are valid 501(c)3 are noted with a green checkmark. Your donation to
Business Members pay a subscription fee to use this Service. There is no additional fee to make donations through GivingTrax by check, gift certificate, gift card or in-kind product or service. For credit card transactions and EFT, your donation is processed by Stripe. Stripe currently assesses a fee of 2.9% + $.30 per transaction, one
Recipient organizations that have created their Stripe account through the GivingTrax – Stripe API will generally receive your contribution in two days. Organizations that have not set up their account will receive weekly disbursements from GivingTrax Donation Processing.
You may receive donations in multiple ways. Business Members pay by check, gift card, gift certificate, or other business as usual means. Donations made by credit card to US nonprofits are processed and will be received in a Stripe account you create from your GivingTrax dashboard. If you already have a Stripe account, you
If you opt to keep your credit card on file, you authorize our processing partner Stripe to charge your credit card on a predetermined schedule (monthly, quarterly or annually) to process a recurring donation to your selected charity or organization.
International donors are welcome to make donations through this site.