FAQs
We love to hear from our members. Call if you have questions or would like us to help.
Below are answers to common questions or visit the Support Center.
Do I need to enter a credit card to try out GivingTrax?
No. GivingTrax offers a 30-day trial in the Starter Edition. You may try GivingTrax for up to 30 days without entering a credit card. Email
I’m Fundraising for a Cause – Can I Make a Donation Request?
Individuals Fundraising for Non Profits, Schools, Sports Team, Causes: If you are fundraising for a nonprofit or other cause, please read this FAQ. Many
How are donations processed?
Donations by credit card are processed using Stripe payment processing. Stripe is highly regarded and used by many large service organizations and online retailers, including
How can I pay for my donation?
Donations can be made using Visa, MasterCard and American Express credit cards and by check or EFT. Business Members may continue to pay by check,
How do I know that my donation is secure?
GivingTrax uses industry-leading Secure Sockets Layer (SSL) technology to keep your personal information as secure as possible. We help to protect your information by working
How Does GivingTrax protect my privacy?
GivingTrax respects and protects your privacy. We will never sell, trade or rent your personal information to other individuals or companies. The information that
Is my donation tax deductible?
GivingTrax supports both charitable donations and crowdsourcing fundraising. The 501(c)3 status of each entity is noted. GivingTrax vets nonprofit charities using the IRS database and
Are there costs to making a donation through this site?
Business Members pay a subscription fee to use this Service. There is no additional fee to make donations through GivingTrax by check, gift certificate, gift
When will a charity receive my donation?
Recipient organizations that have created their Stripe account through the GivingTrax – Stripe API will generally receive your contribution in two days. Organizations that have