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GivingTrax Privacy Policy

Protecting the privacy and confidentiality of your personal information is a fundamental principle at GivingTrax.  We understand your concerns about safety and security and want to assure you that we make every effort to safeguard your privacy when you make donations or submit donation requests through our Service. Our objective is to help you process donation transactions in a convenient and secure manner.

This Privacy Policy tells you how we will ensure the confidentiality and privacy of the information with which you entrust us.  All terms used in this policy that are not specifically defined, have the respective meanings provided in our Subscription Agreement.

If you have any questions about this statement, please do not hesitate to contact us.

This policy governs the use of personal information provided in giving transactions and information you choose to share through the social media aspects of the Service.  Access and use of this Service is provided by GivingTrax  to you on the condition that you accept the terms of the Privacy Policy, and by accessing or using the Service, you agree to these terms.  If you do not agree with and accept this Privacy Policy, you should not access or use this Service.

By using the GivingTrax Service, you consent to the collection, use and disclosure of your personal information in accordance with this policy.  The terms of this policy apply to all personal information collected by GivingTrax on the website GivingTrax.com and other GivingTrax websites which are linked to GivingTrax.com.

Privacy Officer

We have designated an officer of GivingTrax to be accountable for our policies and practices with respect to the management of personal information. You may forward any questions, comments or complaints that you might have about this privacy policy to [email protected], or to our company address.

Consent to Collection of Your Personal Information

When you visit this site, certain kinds of non-personal information, such as the website that referred you to us, your IP address, browser type and language, and access times, may be collected automatically as part of the site’s operation. We also may collect navigational information, including information about the pages you view, the links you click, and other actions taken in connection with the site. We only collect personal information about you after you have provided us with your consent to collect that specific information. By voluntarily providing this information to us, you consent to the collection and use of your personal information as set out in this privacy policy. You may always choose not to provide personal information, but if you so choose, certain products and services may not be available to you.

Use of Your Personal Information

GivingTrax collects and uses your personal information to:

– create and manage your GivingTrax account;
– process your transactions;
– provide customer service;
– perform research and analysis aimed at improving our products, services and technologies;
– to display content that is customized to your interests and preferences;
– to facilitate your transactions and to prepare receipts;
– to identify your authored or uploaded content as your content if you use the GivingTrax social media capabilities; and,
– to communicate with you about your transactions, new products and services.

We may send transaction-related communications such as welcome letters, reminders, and donation confirmations. We may also send you surveys or marketing communications to inform you of new products or services or other information or offers that may be of interest, if you have opted in to the receipt of these communications. These surveys or marketing communications may come from GivingTrax or the GivingTrax Member Community or any of their affiliates or subsidiaries (the “GivingTrax Members”). If you do not wish to receive surveys or marketing communications, you may adjust your “Personal Information Preferences” within the secure portion of the site or follow the “unsubscribe” instructions included within each email communication. Please keep in mind that, if you choose not to receive marketing communications, you will continue to receive transactional or account communications/

Personal information collected by GivingTrax may be stored and processed in the United States or any other country in which any of the GivingTrax LLC or its agents maintain facilities, and by providing us with your personal information and using our sites or services, you consent to any such transfer of information.   If you would like to exercise any of your personal information protection rights (including the right to have your personal information deleted), please email [email protected]

Disclosing Your Personal Information

Except as set out in this Privacy policy, GivingTrax does not disclose or sell your personal information to any third-parties.

We may disclose your personal information to third-party service providers who perform services on our behalf. For example, we may hire other companies to handle the processing of payments and donations, to provide data storage, to host websites, to assist in marketing, to conduct audits, etc. Those third-party service providers (i) shall be permitted to obtain only the personal information they need to provide the service, (ii) must protect personal information to the same extent as GivingTrax, and (iii) shall be prohibited from using it for any other purpose.

We may disclose your personal information to the GivingTrax Members, provided that the GivingTrax Members uses your personal information for the same purposes and protects it to the same degree, as set out in this Privacy Policy. Personal information disclosed to the GivingTrax Members may be available to the United States government or its agencies under a lawful order made in a court of competent jurisdiction in the US. We reserve the right to disclose your personal information if required or permitted to do so by law.

Accessing Your Personal Information

If you would like to review or revise information that you previously provided to us, you may do so by accessing and changing your personal information in the “Account Details” section of the secure portions of the site. You may also contact Customer Service by email at [email protected] for assistance.

Personal Information Preferences

GivingTrax respects your right to make choices about the use and disclosure of your personal information. If at any time you decide that you do not want to receive surveys or marketing communications from us, please let us know by: (1) checking or unchecking the appropriate box on your online registration form when you sign up or the in “User Preferences” page of the website once you are a member; or (2) contacting your Customer Service in the manner described in the above paragraph.

If you choose not to receive marketing communications, please be advised that you will continue to receive transactional or account communications.

Use of Cookies and Other Technologies

GivingTrax uses “cookies” to enable you to sign in to our services and to help personalize your online experience.  GivingTrax uses “session cookies” while a visitor is making a donation using a GIVE NOW!  button. “Cookies” are bits of information that are stored by your browser on your hard drive. We use “session cookies” so that we can properly verify a donor’s identity as they move from one donation page to the next. For our nonprofit customers, we use “session cookies” and “persistent cookies” in addition to verifying personal information, so that we can provide secure access to donor information. These session cookies are not linked to personally identifiable information.

Cookies contain information, including personal information, that can later be read by a web server in the domain that issued the cookie to you. The information that cookies collect includes the date and time of your visit, your registration information, session identification number and your navigational history and preferences.

Cookies offer you many conveniences. They allow us to identify registered users when they return to the site so that they can retrieve previous information and interact with the site more efficiently.

In some cases, our third-party service providers or Integration Partners or corporate sponsors may use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by GivingTrax only, and does not cover the use of cookies by third parties.

You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies.

If you choose to decline cookies, you may not be able to sign in or use other interactive features of our site and services that depend on cookies but you will be able to perform basic navigation through the site.

In addition to cookies, we may use other technologies, including single-pixel gifs (also known as web beacons) on our websites and in e-mail messages or newsletters. These tiny electronic images assist us in determining how many users have visited certain pages or opened messages or newsletters. We do not use these images to collect personal information.


GivingTrax uses Secure Sockets Layer (SSL) technology to keep your personal information as secure as possible and protect against the loss, misuse and alteration of the information under our control. GivingTrax helps to protect your information by working with partners that provide a secure and safe environment for credit card donations. All information is stored in a secure database.

Log Files 

Like most web site administrators we use log files that record information such as Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and page navigation. We gather this information to track web site visitor movement in the aggregate, and to gather broad demographic information for aggregate use. Our goal in gathering this information is to learn how our customers and the public are using our service. IP addresses that are recorded by our log files are not linked to personally identifiable information.

Security of Your Personal Information

The security of your personal information is important to us. We follow generally accepted industry standards to help protect your personal information including without limitation:

* limiting access to your personal information to those of our employees who require it to provide services to you;
* requiring employees to sign confidentiality agreements to protect customer and other confidential information;
* ensuring that third-party service providers, Integration Partners and corporate sponsors sign confidentiality agreements to maintain the confidentiality of your personal information and not to use it for any unauthorized purposes;
* encrypting credit card information on our donation forms using secure socket layer (SSL) technology; and
* storing your personal information in secure computer systems which protect it from unauthorized access or use.

No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

If a password is used to protect your account and personal information, it is your responsibility to keep your password confidential.

Social Media Services & Tools

Our site includes interactive areas and social media services, including microsites, blogs, discussion groups, bulletin boards, message boards, discussion forums, online hosting or storage services, or other areas or services in which you or third parties create, post or store content, messages, comments, multi-media materials or other item.  If you use any of the provided social media services or tools, you should be aware that these areas are open to the public and any personal information you post or provide at registration or any other time may be viewable by others. We are not responsible for personal information you submit in connection with the Social media services or tools, nor are we responsible for how others might use that information, including sending you unsolicited messages. Social media services and postings may be retained indefinitely. If at any time you would like to remove a posting, please email us at:  [email protected]   Keep in mind that removal of a posting from a Social Media service or tool does not mean that the posting will be deleted from our systems.


This Service is intended for businesses, non-profits, schools, individuals and families.   It is not intended for children.  If you are under 13, you shall not use or enter information on this site, including without limitation, any of the social media services and/or tools of the site without parental consent. Please email:  [email protected], to obtain the necessary parental consent forms.


This website Service contains links to other sites that have different privacy policies and practices from those disclosed here.  Please be aware that GivingTrax is not responsible for the privacy practices of such other sites.   We assume no responsibility for the policies or practices of such linked websites.  We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.

Privacy & Security for Donors

Donations through the GivingTrax are made to a nonprofit, donor advised fund, which will distribute your donation. GivingTrax respects and protects your privacy and will not sell, trade or rent your personal information to other individuals or companies. The information that you provide is used only to complete your donation. With your permission, your name and contact information will be provided to the charity or charities you supported through GivingTrax.  If you do not wish share your name and contact information with the charity or charities you supported through GivingTrax or you choose to make your donation anonymously,  GivingTrax will not share your name or contact information.

Employee Giving: GivingTrax provides employee giving solutions for partner companies. When GivingTrax is processing donations as part of a specific employee giving campaign, we do share some donor information (such as name, email address, donation amount), but not credit card or financial information, with the partner company to confirm that the donation was made by a legitimate employee.

Corporate Members:  GivingTrax partners with other organizations and companies to enable giving across the Internet. Please be aware that GivingTrax is not responsible for the privacy practices of our partners and any donor information shared through partner sites is subject to that partner’s privacy policy. However, when donations are “Powered by GivingTrax,” the donor information shared with recipient charities is subject to GivingTrax privacy policy.

Charities, 501(C3) Non-Profits: Each charity has its own policies regarding privacy of donor information. Please contact the charity you contribute to directly to learn about their privacy policies. We will only pass on the information you provide us if you authorize us to do so.

Member-based Organizations: Each member-based non-profit has its own policies regarding privacy of its members. Please contact member organizations you belong to directly to learn about their privacy policies.

Affiliations:  When you choose to affiliate yourself with an employer, member-based organization, charity, or other entity, you will be asked if you desire to share your giving information.  Only donations “shared” within the GivingTrax system will be included.

What information is being shared by GivingTrax with the recipient charity?

Before you confirm your donation through the GivingTrax giving system, you are asked what information you wish to be shared with the recipient charity (ies).You have a choice of: full contact information, name and email address only, or no personal information (anonymous). GivingTrax respects donor privacy and only shares information with donor consent. For example, when a donor has asked to remain anonymous, no information is shared with the charity – we simply confirm that a donation has been made.

How can I confirm what donor information was shared by GivingTrax with the recipient charity or request corrections?

If you want to confirm information shared with a recipient charity or change your personal information, please contact our support team, and a Support Specialist will be happy to help you.

Privacy & Security for Nonprofits and Schools

To provide services to nonprofits, we collect your personal and organizational information. We collect this information to carefully screen organizations for our subscription services to ensure that their programmatic work meets the scope of our vision statement. Applicants fill out an online Application Form, which our customer service staff reviews. We may contact an applicant to verify information.   Nonprofit customers can log into their password protected “My Account” section to update any personally identifiable information.

Complying With the Legal System

Though GivingTrax makes every effort to preserve donor and customer privacy, we may need to disclose personal information to comply with legal requirements.

Changes to the Policy

GivingTrax may revise and update this Privacy Policy at any time and without notice.  You are cautioned to review the Privacy Policy posted on the Service website periodically.  Your continued access or use of this Service after any such changes are posted will constitute your acceptance of these changes.