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Refund / Cancellation Policy

Subscription Fees

GivingTrax offers a customer-friendly cancellation policy. We hope you will be pleased with GivingTrax, however, should you desire to cancel your GivingTrax subscription, you may do so at any time. To discontinue your subscription, email GivingTrax at: [email protected]
GivingTrax is a monthly software subscription service. GivingTrax will provide a refund of the current months’ fees for requests made within 30 days of the assessment of the fee. GivingTrax does not provide retroactive refunds for prior months of service. GivingTrax does not provide partial or prorated refunds for subscriptions that were prepaid annually.

Please note: It is your responsibility to log into GivingTrax to delete payment information, to turn off access to your page and programs, and to export any data you wish to keep.


Donations, grants, sponsorships and in-kind contributions processed through GivingTrax are non-refundable.