Refund / Cancellation Policy

Subscription Fees

GivingTrax offers a customer-friendly cancellation policy. We hope you will be pleased with GivingTrax. However, should you desire to cancel your GivingTrax membership, you may do so at any time. To discontinue membership fees, log into GIViNGtrax and click on “My Profile”, then “delete” your payment information. You may also want to remove content from your profile and public page. Next, to cancel your account, please contact [email protected].

Please note: this is a monthly subscription service. GivingTrax will provide a refund of the current months’ fees for requests made within 30 days of the assessment of the fee. GivingTrax does not provide retroactive refunds. Our cancellation policy pro-rates the refund for customers who prepaid an annual license subscription.


Donations processed through GivingTrax are not refundable.